Customer Comments

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 1. Yesterday I took my 2006 Honda Ridgeline to your store at Washington and Green Bay Road to have my coil springs changed. The service I received was top of the line. The employees are professional and friendly. The men who worked on my truck were Steve and Angel. They stayed late just to finish the job. That impressed me to the highest degree. Their friendship and courtesy have made me a customer for life. It takes a lot to impress me but these two gentlemen overwhelmed me. Please convey my sincerest thanks to them. A pat on the back, handshake, and a sincere thank you should be relayed to them.

--J. Montgomery

 

2. Some years back, my husband and I were traveling from Chicago to Waukegan to attend a reunion. I was on the planning committee, so all of the supplies, grills, decorations, food, etc., were loaded in our car. As luck would have it, we got a flat tire on Green Bay Road, miles from our destination.

Luckily, a friend we were traveling with was right behind us and drove us to a tire shop we located in the phone book—Waukegan Tires on Green Bay Road. The staff was so kind, offering use the use of their compressor to fill the tire with air and get the car to their shop for their review. They let us take the compressor, trusting us with nothing more than our word to return it. We were able to fill the tire, and we drove to the shop. They looked at the tire and repaired it for us…NO CHASRGE….for the compressor or the repair.  I have never forgotten this kindness and have referred many people to the shop. –N. Schaul

  

Report Date: April 14, 2009

Category:

Auto Service

Work Done:

Yes
* More weight is given to a report where work has been completed.

Hire Again:

Yes

Approximate Cost:

$1,000.00

Description Of Work:

I have purchased two sets of tires from Waukegan Tire as well as taken my vehicle to them for an emergency fuel pump replacement.

Member Comments:

My experience with Waukegan Tire was outstanding. I am the type that appreciates "old school" style customer service and what I received at Waukegan Tire is exactly that. The owner, Jerry, made me feel like his only(and most important)customer. When I needed my car fixed quick on a busy Saturday, he found a way to work it in and got the job done without sacrificing quality.

Overall

A

Price

A

Quality

A

Responsiveness

A

Punctuality

A

Professionalism

A

View all reports entered by this member

Additional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? same day

Did you find the company through Angie's List? no

If no, what was the other source? Word of mouth.

Why did you choose this contractor? location

Have you used this company before? I've used this company before

What did you like most about this contractor? Customer centric approach to business.

What did you like least about this contractor? They are busy! But this is because they are very good at what they do.

This is your space. Feel free to give us your two cents ... or quote your favorite movie? Superb overall experience. If you need tires or an automotive service done, go here. Waukegan Tire is owned by and run by good people – period!

 

 

Dear Jerry,

I came to Waukegan Tire back in January 2008 in need of 4 All Season Performance Tires for my 2006 Acura TL-6sp. With the factory tires, I had been sliding all over the road and frankly I felt unsafe about my cars handling in inclement weather. 

During my visit to your Washington street location, I was greeted by your sales consultant, Fred Jannini. He recommended two brands of performance tires, Vredestein and Nokian. After considering his personal testimony and the testimony of other employees at the location, I selected the Vredestein -Wintrac Xtreme tires.

My Wintrac Xtreme's are better than Fantastic! I am no longer sliding around the Chicago Metro Area. Thank God! I travel from Gurnee to the South Side of Chicago (approximately 120 miles) at minimum everyday.They have surpassed my expectations in both the snow, rain and ice. I have been bragging about these tires from the moment I encountered Chicago's next snow storm.  These tires have given me more confidence while driving in inclement weather. Believe it or not, I now look forward to driving in the snow, rain or ice. It may sound a little crazy but it is the truth.

I would like to once again thank your great staff, especially Fred, at your Washington location. Keep up the GREAT WORK. You just gained a customer for life and a real-life unofficial salesman for Waukegan Tire.   

Sincerely,
B.R. Johnson, Ph.D.

 

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Supermedia Customer Reviews


Waukegan Tire is the best in business! The customer service, Gene especially, has been nothing but top notch!!!
Ray B., Libertyville




LOVED the Ladies' Car Care Clinic! I would highly recommend it to friends and I will absolutely sign up for additional workshops in the future.
Andraea Nerheim




From the minute you walk in the door, you are treated like family. From Fred at the desk, to Ken under the hood, to the 2 Mikes in between, the entire staff is friendly, professional, and always helpful. As a woman, it is sometimes diffic...ult to find a group that you trust, but I am always impressed and satisfied at Waukegan Tire. Not only are the staff helpful and trustworthy, the service is always excellent and thorough. Being a Chicago driver, the potholes bring me in regularly, but I am grateful for the reasonable prices and protection plan! Beyond the tires, I probably use the mechanical services more often. Ken always gets the job done right (and with my 120k mile car, it is not always cut and dry....). Thank you so much Waukegan Tire! Keep up the great work!
Beth Pope




Not only is Waukegan Tire the place to go to pamper your car - the employees are absolutely wonderful. I have been going there for at least the last three years and have dealt with all of them, but one that stands out is Javier De La Cruz. He has been most helpful, considerate and very talented when it comes to making you feel special....
Thank you Javier for all your help in the past and looking forwards to the future.....
PS: The updated look and amenities are really appreciated
Darlyn Wittig




Great tires, Great service! Will definitely come back to Waukegan Tire. Ask for Javier.
John Shinners




Friendly service, affordable, great hours and a knowledgeable staff. One of few places that can mount tires with out scratching the brim of the wheels. Ask for Fred Jannini!!!
Sam Chong




I can't say enough about Waukegan Tire as well...my one stop shop for my summer and winter tires. We've been customers since the early 90's and the customer service they've provide is top notch. It first started with the father/son combo of Jerry and Steve helping me and for the past 4 years Fred Jannini has taken care of me and he ...has shown nothing but the best customer service and friendliness. He's knowledgeable and very dedicated to the job. He's gone above and beyond when it comes to finding solutions for tire packages, and looking for the specific tires I need when they're not in stock. This is why I recommend my friends and my family to talk to him. Jerry and Steve thanks for being my tire place and thanks for having Fred as such an excellent tire rep!
Joe Monsalud II




My battery couldn't have picked a better place to die than the Grayslake location. John and Scott were swamped with work but took the time to test it out, locate the battery my car needed, and had it back up and running in less than 2 hours. My husband and I truly appreciate their prompt, considerate service.
Terri Haerle




Fred provided me with some great service. Very knowledgeable and customer friendly. I have refereed numerous number of people to go to Waukegan Tire because of Fred! Thanks
Sergey A




fred jannini thanks for your super service you was rite on the money you know your stuff..........for evrybody thats into the sport tuner world fred will be your man thank you so much!!!!!
Omar Twincam




I know nothing about tires and wheels and so I expect that whoever I purchase these from should know EVERYTHING and Waukegan Tire does!! Thanks to Dave Scroggins, my BMW M5 was fitted with tires and wheels ready for what winter may throw at this high performance beast. Thanks for such great service and price!!
Dr David Fulton Jr., Wadsworth, Illinois




I can't say enough about Waukegan Tire. Whenever anyone asks me where they can find a good mechanic I recommend Waukegan tire. Not just for Tires!!! I always get such personal care and they respect everyone and never take advantage. There are few places left like this and Jerry is one of kind. If only we had more businesses run like this, the world would be a better place! Thank you for such great service.
Jacquelyn DeChant Cotey




I have had as many as 13 cars at one time, each having a different tire or wheel or mechanical issue. For almost 4 decades, I can walk into Waukegan Tire and I let them know what I need…and, they recommend the correct tire/wheel or do the right service. Owner Jerry Nerheim is like a living encyclopedia in whom I have placed the trust of all my cars.
Larry Leafblad, Grayslake, Illinois




I've been coming to waukegan tire since i was a teenager, and you guys have always been the best. You have the best prices and friendly staff I would never go anywhere else in my life you are number one forsure!!!!! Fred did a great jon for me today thank you Fred!!!!!!!!!
Angelique Muchka




I have been coming into Waukegan Tire for as long as I remember. I truly feel the service gets better every time. I was impressed during my recent visit to see the new business center. I was able to get some work done, while my car was being serviced. I continue to have wonderful customer service and positive experiences every time I visit. Thank you for making getting tires a more enjoyable event.
Judy Bell-Durbin




Write a review of Waukegan Tire...My daughter attends ASU in Tempe, AZ and called to tell me of a grinding noise coming from the rear of her car. Not wanting to send her to one of the national chain service stores, I called Julie Scroggins of Waukegan Tire to enquire about the Ask Patti program. She directed me to Community Tire in Phoenix, AZ and to work with Dave the Manager. My daughter brought the car in and Dave called me with the estimate to have the rear brakes replace and also offered to do a courtesy safety check of the car. She was back on the road that afternoon and I have peace of mind that the work was done right and fairly. Thank you Julie and Dave at Community Tire!
Mark Bobel




Five stars indeed! Ray was so courteous and helpful with our options to get the most for the buck. He knew his business and his time estimate was perfect. He made getting the rebate effortless on our part. Thank you Ray. If you need professional service, by all means, you should visit Ray.
Lillie Miller




great price, great service from Javier. came in w/no appointment and had the tires done in an hour the day after thanksgiving.
Matt Rosenfeld




These guys are the best!! I've been purchasing tires here for over 10 years, and have sent many friends. Pricing is great, service is swift and professional, and the owner comes out to say hello and check to see if you're happy.
Stephen Weiner




Excellent quick service with good advice. Best price in area to top it off. Will definitely come back to Waukegan Tire. Ask for Javier. Service provided: 4 new tires with alignment.
Lucas Majewski




Tire shopping and I shopped for price and got a great price AND value. The other 2 outlets gave me the facts and a price, Eddy explained the facts, my options and Waukegan Tire's regular price was almost 20% better. The computer area allowed me to work while my car was serviced. I'm not a car guy but the service I got, I now have a... place that I trust.
Robert Laemle




Like always awesome customer service from Waukegan Tire. Fred and Ken have taken care of an almost full Pedders suspension and three sets of tires on my GTO and G8 through the years. I don't let just anybody work on my cars and yet I feel completely comfortable there. Did I mention no pressure sales? Their recommendations are exactly what YOU need. Definitely will keep coming back.
Todd Stephens




Michael the manager was very attentive. Came in for an oil change and a "knock" under the front end. He had a tech take in my car immediately for a test drive, which confirmed the problem. The oil change, diagnosis of the issue and quote to fix was all done in under an hour. I also liked that he didn't pressure me to have the fix done, but explained that it wasn't a safety issue and could be taken care of at a later date.
Brad Lazar




I often use Waukegan Tire, the service is excellent! Everyone is really nice and helpful. But one person stands out above the rest, Fred Janini. Whenever I pay a visit to the company he has always been the most helpful and accommodating. For instance, I purchased a set of xxr wheels from him that were not in stock and the color I wanted had to be special ordered. Not only did he help me with the correct fitment and tires to fit my budget, but he kept me updated regularly on the status of my purchase.
Chris Brander




Five stars indeed! Ray was so courteous and helpful with our options to get the most for the buck. He knew his business and his time estimate was perfect. He made getting the rebate effortless on our part. Thank you Ray. If you need professional service, by all means, you should visit Ray.
Lillie Miller




Great price, great service from Javier. Came in w/no appointment and had the tires done in an hour the day after Thanksgiving.
Matt Rosenfeld




These guys are the best!! I've been purchasing tires here for over 10 years, and have sent many friends. Pricing is great, service is swift and professional, and the owner comes out to say hello and check to see if you're happy.
Stephen Weiner




Great place to buy tires, rims, and snow tires. Their great people and great prices. You can get new tires and all the auto service done at one place. They will show you what is wrong with your car and give you a good price to repair your car. The tire guys are very knowledgeable and can help you pick out the tire that you need. Also if there are rebates or any deals going on they let you know about them. They sell you what you need and what is best for your car that is why I come here. I recommend all people that I know. I will always come here as long as I live in Lake County.

Thank you Waukegan Tire for great service!
niceride



Everyone should go here. Good people, great service and they are fast and have great prices. I have had multiple problems at other tire shops but never any here. Fred is the guy I always go to and I have never been disappointed with his work.
Baudelio




Excellent quick service with good advice. Best price in area to top it off. Will definitely go back to Waukegan Tire. Ask for Javier. Service provided: 4 new tires with alignment.
Lucas Majewski




Tire shopping and I shopped for price and got a great price and value. The other 2 outlets gave me the facts and a price, Eddy explained the facts, my options and Waukegan Tire's regular price was almost 20% better. The computer area allowed me to work while my car was serviced. I'm not a car guy but the service I got, I now have a place that I trust.
Robert Laemle




Fred is the guy I always go to, he is extremely friendly and very talkative. Took my Work Eurolines there to get my tires mounted, since I didn't want them to be scratched up like another shop did... It was amazing work cause they were just the same as I gave em to him. I've recommended my sister to him, I was recommended by him, have heard great word-of-mouth about him throughout the car forums for Chicago, and it's my second time going.

Waukegan Tire + Fred = Forever my tire shop, regardless where I live in Illinois
Shayan R.




Like always awesome customer service from Waukegan Tire. Fred and ken have taken care of an almost full Peddlers suspension and three set of tires on my GTO and G8 throughout the years. I don't let just anybody work on my cars and yet I feel completely comfortable there. Did I mention no pressure sales? Their recommendations are exactly what you need. Definitely will keep coming back.
Todd Stephens




Michael the manager was very attentive. Came in for an oil change and a "knock" under the front end. He had a tech take in my car immediately for a test drive, which confirmed the problem. The oil change, diagnosis of the issue and quote to fix was all done in under an hour. I also liked that he didn't pressure me to have the fix done, but explained that it wasn't a safety issue and could be taken care of at a later date.
Brad Lazar




I have been going here for years always good deals on name brand tires. For the last few years I go to the new Goodyear location on Greenbay Rd. Scott R. is always very helpful and give me his honest answer! (even if its not what I want to hear) He is not the cheapest in town but that is not what I want! What I want I get, a good job done for a fair price!
tohotty




Both Michael the manager and Ken the tech were extremely attentive in diagnosing and recommending repairs to something that was causing a "knock." They took my car right in when I got there, and had the diagnosis and quote to fix within an hour. They explained how it was not a safety issue and that I could fix it now, or wait until I had to replace my tires which would have to happen within the next year anyway. Nice not to be pressured.

For years I thought the only did tires, but am glad that they can provide other services as my car is aging and will undoubtedly need other repairs.
frangomints




Great people to do business with!! Bought a set of tires a few months ago. One tire blew out. They replaced at no cost. The employees were courteous and prompt. I will continue to give them my business!
Ken Neiman




I recently purchased tires, and couldn't have been more pleased with the customer service and knowledgeable staff. I have gone to other tire stores and have felt very talked down to. My experience with Waukegan Tire will keep me coming back to them and also informing all of my friends and family. Thank you!

--V. Sowka




Yesterday I took my 2006 Honda Ridgeline to your store at Washington and Green Bay Road to have my coil springs changed. The service I received was top of the line. The employees are professional and friendly. The men who worked on my truck were Steve and Angel. They stayed late just to finish the job. That impressed me to the highest degree. Their friendship and courtesy have made me a customer for life. It takes a lot to impress me but these two gentlemen overwhelmed me. Please convey my sincerest thanks to them. A pat on the back, handshake, and a sincere thank you should be relayed to them.

--J. Montgomery



Angies List

Overall: A
Price: A
Quality: A
Responsiveness: A
Puctuality A
Professionalism A


View all reports entered by this member.


Additional Questions Answered when completing this report:


How much did the final cost compare to the original estimate? Right On.

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? Same Day

Did you find the company through Angie's List? No

If no, what was the other source? Word of mouth.

Why did you choose this contractor? Location.

Have you used this company before? I've used this company before.

What did you like most about this contractor? Customer centric approach to business.

What did you like least about this contractor? They are busy! But this is because they are very good at what they do.

This is your space. Feel free to give us your two cents ... or quote your favorite movie? Superb overall experience. If you need tires or an automotive service done, go here. Waukegan Tire is owned by and run by good people – period!


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